Our Little Carebook Offline
Offline help & answers
Our Little Carebook Offline is the separate app for one caregiver keeping records on one device. It has no app sign-in, cloud family account, or automatic sharing between devices.
Planned U.S. launch price: $19.99 one-time. Available now on Android through Google Play; the iPhone version is not yet available. Check the store for current pricing and regional availability.
Records and devices
I lost my phone or accidentally uninstalled. Can support recover my records?
We do not keep a cloud copy of Offline records. Restore a full backup you previously saved outside the app. Without one, records lost with the device or removed by uninstalling or clearing storage may not be recoverable. Reinstalling restores access to the app, not its previous records.
Can my partner use the same records on another phone?
Offline has no shared caregiver account or automatic device sync. Importing a backup creates a separate local copy, not a live connection. For shared family records, use the separate Online edition and its subscription when available.
What should I export?
Use Settings → Export full backup for recovery or migration. Use Export CSV for a spreadsheet and Provider report (PDF) for a readable care summary. Keep the full backup too, especially for photos and settings.
How do I delete local records?
Manage the child’s profile in Offline Settings to delete that child and its activities. Shared Milk Stash and reminders are kept and must be managed separately. Uninstalling or clearing app storage removes local app data; exported files remain wherever you saved them. See the Offline privacy page.
Reminders
A reminder did not appear. What should I check?
Open Reminders and check that it is enabled and its time is correct. In Android Settings, allow the app’s notifications and check Do Not Disturb and battery restrictions. If Android offers an alarms/reminders permission for this app, review that too. Imported reminders start disabled and must be enabled again. Open the app after a force-stop, and try a reminder a few minutes ahead. If it still fails, contact us with the phone model, Android version, app version, and what you tried.
Phone settings can delay or suppress notifications. Do not rely on the app as the only reminder for time-critical care.
Purchases and the two editions
Do I need a subscription?
Offline is a separate one-time purchase with local features. Online family sharing and cloud functions require the separate Online app and subscription; buying Offline does not include them.
How do refunds work?
For a Google Play purchase, use Google Play’s refund process or contact support. Eligibility depends on the purchase and applicable policy and law. Include the order ID and the problem, but never your password or payment-card details. A refund is not automatic or guaranteed.
Can I move to Online later?
Yes, export a full backup and import it into your Online family when that edition is available. Read the migration steps and limitations first.
Contact us
Email support@salassoftware.com. Tell us you use Offline, your app version and phone model, and what happened. Hide unnecessary names, photos, and health details in screenshots. Do not send a full backup unless a specific support need has been discussed; never send passwords or verification codes.