Cartwoven support
How can we help?
Help with your account, backups and moving to a new phone.
Need a hand?
For account or app support, contact Salas Software. Describe the problem and your device model and operating-system version. Never send your password, verification codes, or grocery backups unless a specific file is needed and you choose to share it.
david@salassoftware.comKeep a copy of your groceries
In Cartwoven, open Account → Privacy and data → Backup and restore. Export all or selected collections to a private destination. Keep that file somewhere you control; uninstalling normally removes app-local data, but exported copies and device backups may remain.
Moving to a new phone
Save a full backup on your old phone with product photos selected. Transfer it privately to the new phone, then choose the file in Backup and restore. Restore collection copies once, review and restore missing personal photos, then restore settings. Keep the old phone until you verify your lists, photos and store layouts. Account passwords are not included in backups.
Manage your data
Read how Cartwoven uses data, or review account deletion and what it removes.
Use Cartwoven on the website
Open Cartwoven for web and sign in with the same Cartwoven email as your Android or iOS app. Subscribe or restore your membership in the mobile app; there is no separate website purchase.
To bring existing phone collections online, use Android build 40 or later and select Enable sync on the Lists screen. Wait for pending changes to finish. Older builds and the current iOS release keep collections locally until updated. Personal photos remain on the phone; use a photo backup to transfer them. Export a backup before enabling sync or changing devices. If two devices edit the same entry, review any conflict in the app rather than overwriting it.