Account and data
Delete your Cartwoven account.
Understand what will be removed and keep a backup before you continue.
Delete from the app
Open Account → Privacy and data → Delete account. Review the data affected, save any backup you want, confirm deletion of owned households if applicable, and confirm your current password. Keep the app open to view progress or reopen it to resume recovery. If your version lacks this option, use the email route below; reinstalling the app is not required.
Contact us about account deletion
Email from the address used for your Cartwoven account, with the subject “Cartwoven account deletion.” Say that you want the account and its associated data deleted. If you cannot access that email address, explain that in your message. Ownership must be verified before deletion. We will reply with verification instructions and confirm the outcome. Sending an email does not itself delete the account. Processing time depends on verification, data volume and any service failures; there is no guaranteed instant completion.
Open an email to supportThis opens your email app. Nothing is sent until you send it. If it does not open, write to david@salassoftware.com. Never include your password or verification codes.
What the deletion flow removes
- Your Cartwoven sign-in account and personal cloud grocery data.
- Households you own, including their shared groceries and photos, for every member.
- Your memberships, account-linked sharing access, presence, and applicable invitations.
- Account-owned grocery files, preferences, scans, photos, and Firebase cache on the device completing cleanup.
What can remain
- Groceries contributed to households owned by someone else remain with those households.
- Backups, exports, screenshots, and copies saved outside Cartwoven are not removed.
- Other devices can retain local copies. Deleting a cloud account does not remotely erase those devices. After saving any backups you want, remove Cartwoven’s app data or uninstall it on other devices you control.
- A minimal deletion marker and content-free status receipt support recovery and prevent stale data from returning. These limited records have no automatic expiry and are retained indefinitely for those purposes; they contain no email, password, groceries or photos. Support emails are separate and have no automatic expiry; you can ask us to delete that correspondence. See our privacy policy for details.
Subscriptions
Deleting your account does not cancel an app-store subscription. Cancel through Apple or Google Play subscription settings to stop renewals. We remove Cartwoven purchase-verification records during account deletion; the store retains its own transaction records. See membership information.
Before you request deletion
Use Account → Privacy and data → Backup and restore to export groceries you want to keep. Let members know if you own a household that will be removed. Account deletion cannot be undone.
Progress and completion
Account → Privacy and data → Delete account lets you review the consequences, back up groceries, separately confirm owned-household deletion, and confirm your current password. A submitted request is not completion. Recovery shows progress until server deletion and that device’s cleanup finish.
See the privacy policy for more about data handling.